1993•Information Systems ManagementRequires access
BUSINESS PROCESS REENGINEERING
Subashish Guha, William J. Kettinger, James T. C. Teng
Open publisher page 523 citations
Abstract
The new paradigm of business process reengineering seeks to achieve dramatic performance improvement by radically redesigning the organization; it replaces information systems development that has focused largely on automating and supporting existing organizational procedures. The Process Reengineering Life Cycle (PRLC) proposed in this article is a comprehensive, six-stage methodology with guidelines for envisioning a reengineering project, getting started, diagnosing process pathologies, and redesigning, reorganizing, and measuring the newly configured process.