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SURVEY ANALYSIS OF AIRPORT TERMINAL PASSENGER PROCESSING--TERMINAL PLANNING AND PASSENGER BEHAVIOR

D. A. Bennetts, N M Hawkins, P D McGinity, M. O'Leary, Norman J. Ashford

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Abstract

A survey of the passenger processing system at Manchester International Airport is described in order to demonstrate the relevance to terminal planning and design of obtaining information on passenger behavior. The survey examined the way in which passengers organize their time in the terminal in terms of both processing, circulation, and waiting times. The examination of passenger behavior in terminals has highlighted three main areas of concern for future research; namely, passenger attitudes, ancillary facilities, and access to the terminal.

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What this paper is about

A survey of the passenger processing system at Manchester International Airport is described in order to demonstrate the relevance to terminal planning and design of obtaining information on passenger behavior. The survey examined the way in which passengers organize their time in the terminal in terms of both processing, circulation, and waiting times. The examination of passenger behavior in terminals has highlighted three main areas of concern for future research; namely, passenger attitudes, ancillary facilities, and access to the terminal.

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Available abstract

A survey of the passenger processing system at Manchester International Airport is described in order to demonstrate the relevance to terminal planning and design of obtaining information on passenger behavior. The survey examined the way in which passengers organize their time in the terminal in terms of both processing, circulation, and waiting times. The examination of passenger behavior in terminals has highlighted three main areas of concern for future research; namely, passenger attitudes, ancillary facilities, and access to the terminal.

Key concepts: Terminal (telecommunication), Transport engineering, Information processing, Relevance (law), Business, Engineering, Telecommunications, Psychology

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