Voluntary Agencies: Challenges of Organisation and Management

Introduction - What is a Voluntary Organisation? T. Marshall - What are the Key Influences on the Work of Voluntary Agencies? M. Taylor - How are Values Handled in Voluntary Agencies? R. Paton - Are Voluntary Agencies Accountable? D. Leat - How do Voluntary Agencies Manage Organisational Change? D. Wilson - What Kind of Leadership do Voluntary Organisations Need? R. Kay - Do We Need Governing Bodies? M. Harris - What does Contracting do to Voluntary Agencies? J. Lewis - What does Contracting do to Users? N. Deakin - Are Voluntary Agencies Really More Effective? M. Knapp - Can Volunteers be Managed? J. Davis Smith - What Kind of Training does the Voluntary Sector Need? S.P. Osborne - Who Cares Whether your Organisation Survives? D. Billis - Conclusion