Effective business administration and communication : a student handbook for BTEC first diploma in business & finance and NVQ business administration courses at level 1/2

Managing oneself, one's time, information working in an organization - role working with others, working with customers business forms and document cycles business letters and memorandum oral and non-verbal communication including telephone and reception reports, summaries, factsheets meetings - organization, documents, roles of participants, taking part in meetings persuasive communication visual and graphic communication presenting information effectively the information technology impact on business communication unit overview - topics covered sequence of knowledge inputs interspersed - discussion topics, top tips, talking points relevant sets of specimen documents model techniques, procedures, examples etc summary of major points unit activities and assignments - unit review quiz, case studies, longer assignments, practice exercises, NVQ competence - assessing assignments.