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Theories of Performance: Organizational and Service Improvement in the Public Domain

Colin Talbot

Abstract

1. Introduction SECTION I: PERFORMANCE AND THEORY 2. Problematics of Performance 3. Theories and Performance SECTION II: GOVERNANCE AND PERFORMANCE 4. Performance Regimes: Institututions 5. Performance Regimes: Interventions 6. Performance and Public Value(s) SECTION III: PERFORMANCE AND ORGANIZATIONS 7. Performance and Organizations 8. Performance and Public Organizations SECTION IV: CONCLUSIONS 10. Individual, Managerial, and Organizational Responses 11. Shaping Public Performance

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Key concepts: Organizational performance, Section (typography), Performance management, Public service, Performance improvement, Corporate governance, Organizational behavior management, Business