1995Academy of Management ReviewRequires access

Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector

Janet A. Weiss, David Osborne, Ted Gaebler, National Performance Review

Open publisher page 4,586 citations

Abstract

Catalytic government - steering rather than rowing community-owned government - empowering rather than serving competitive government - injecting competition into service delivery mission-driven government - transforming rule-driven organizations results-orinted government - funding outcomes, not inputs customer-driven government - meeting the needs of the customer, not the bureaucracy enterpirsing government - earning rather than spending anticipatory government - prevention rather than cure decentralized government - from hierarchy to participation and teamwork market-orinted government - leveraging change through the market putting it all together.

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What this paper is about

Catalytic government - steering rather than rowing community-owned government - empowering rather than serving competitive government - injecting competition into service delivery mission-driven government - transforming rule-driven organizations results-orinted government - funding outcomes, not inputs customer-driven government - meeting the needs of the customer, not the bureaucracy enterpirsing government - earning rather than spending anticipatory government - prevention rather than cure decentralized government - from hierarchy to participation and teamwork market-orinted government - leveraging change through the market putting it all together.

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Available abstract

Catalytic government - steering rather than rowing community-owned government - empowering rather than serving competitive government - injecting competition into service delivery mission-driven government - transforming rule-driven organizations results-orinted government - funding outcomes, not inputs customer-driven government - meeting the needs of the customer, not the bureaucracy enterpirsing government - earning rather than spending anticipatory government - prevention rather than cure decentralized government - from hierarchy to participation and teamwork market-orinted government - leveraging change through the market putting it all together.

Key concepts: Government (linguistics), Bureaucracy, Competition (biology), Government failure, Business, Service (business), Marketing, Public relations

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