1999•Medical Entomology and ZoologyRequires access

Managing quality : a practical guide to customer satisfaction

D. B. N. Murthy

Abstract

The Quality Imperative Basic Facilities for Quality The Human Factor Training and Motivating People Quality through Research and Development Quality in Inputs Quality in Production Quality Control Techniques Quality Cost, Audit and Certification Macro Quality Issues Total Quality Management Producers and Customers' Satisfaction Quality in the Service Industry The Future of Quality

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Key concepts: Quality (philosophy), Quality audit, Quality policy, Business, Customer satisfaction, Service quality, Certification, Quality management