Achieving quality through continual improvement

Introduction to Quality. History of the Quality Movement. The Value of Implementing Quality. People and Quality. Products, Processes, and Quality. Exploring the Meaning of Quality. A PROCESS VIEW OF QUALITY. The Production Process. Creating a Production Process. The Specification Process. The Design Process. The Create Process. The Examine Process. MANAGEMENT ISSUES IN ACHIEVING QUALITY. The Quality System. Establishing a Culture for Quality. Managing Quality. Quality and People Management. STABILIZING QUALITY. Stabilizing the Quality System. Managing by Facts: Data Gathering and Data Classification. Data Analysis and Data Presentation. Statistical Techniques for Achieving Quality. IMPROVING QUALITY. Quality Improvement. Quality Improvement Initiatives. Quality Innovation. CONCLUSION. Optimism for the Future: Quality Awards and Success Stories. Appendix. Index.