1972Journal of MarketingRequires access

The Measurement of Cognitive Dissonance: Some Experimental Findings

Sadaomi Oshikawa

Open publisher page 11 citations

Abstract

Asking consumers how dissonant they were may measure their levels of anxiety and may produce invalid indices of cognitive dissonance. Subjects with high anxiety are likely to answer in such a way as to be classified as dissonant even when they did not experience cognitive dissonance.

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What this paper is about

Asking consumers how dissonant they were may measure their levels of anxiety and may produce invalid indices of cognitive dissonance. Subjects with high anxiety are likely to answer in such a way as to be classified as dissonant even when they did not experience cognitive dissonance.

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OpenAlex reports 11 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Asking consumers how dissonant they were may measure their levels of anxiety and may produce invalid indices of cognitive dissonance. Subjects with high anxiety are likely to answer in such a way as to be classified as dissonant even when they did not experience cognitive dissonance.

Key concepts: Cognitive dissonance, Consonance and dissonance, Psychology, Anxiety, Cognition, Self-perception theory, Social psychology, Cognitive psychology

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