2020•Unpublished venueRequires access

SUSTAINABLE RETAIL STORE IN FASHION INDUSTRY: THE INFLUENCE OF CUSTOMER EXPERIENCE, CUSTOMER SATISFACTION AND CUSTOMER TRUST TOWARD CUSTOMER LOYALTY

Angesti Putri Kosasi

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Key concepts: Business, Customer satisfaction, Customer retention, Customer advocacy, Loyalty business model, Marketing, Customer to customer, Customer delight

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SUSTAINABLE RETAIL STORE IN FASHION INDUSTRY: THE INFLUENCE OF CUSTOMER EXPERIENCE, CUSTOMER SATISFACTION AND CUSTOMER TRUST TOWARD CUSTOMER LOYALTY — Research Paper | ScholarLens