ScholarLens Back to search
2021•SCIENTIA FRUCTUOSAOpen access

MANAGEMENT OF CONSUMERS BEHAVIOR OF HOSPITALITY SERVICES

Mariia Kulyk, KOMPANETS Kateryna, A Kovalyk Oksana

Open full text 0 citations

Abstract

The article considers the consequences of the Covid-19 pandemic on the activities of hospitality enterprises. The main determinants that changed consumer behavior under quarantine restrictions were identified. It was determined that scientific works did not study methods of researching consumer loyalty in crisis conditions. This gave reason to establish the purpose and objectives of the article and to prove the need to apply the proposed universal method of identifying consumer satisfaction level with hospitality services. Keywords: hospitality enterprises, consumer, consumer satisfaction level, con­su­mer behavior, the Covid-19 pandemic.

Open-access reader

About this research paper

What this paper is about

The article considers the consequences of the Covid-19 pandemic on the activities of hospitality enterprises. The main determinants that changed consumer behavior under quarantine restrictions were identified. It was determined that scientific works did not study methods of researching consumer loyalty in crisis conditions. This gave reason to establish the purpose and objectives of the article and to prove the need to apply the proposed universal method of identifying consumer satisfaction level with hospitality services. Keywords: hospitality enterprises, consumer, consumer satisfaction level, con­su­mer behavior, the Covid-19 pandemic.

Why it matters

A significance statement is not available in the OpenAlex record.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

The article considers the consequences of the Covid-19 pandemic on the activities of hospitality enterprises. The main determinants that changed consumer behavior under quarantine restrictions were identified. It was determined that scientific works did not study methods of researching consumer loyalty in crisis conditions. This gave reason to establish the purpose and objectives of the article and to prove the need to apply the proposed universal method of identifying consumer satisfaction level with hospitality services. Keywords: hospitality enterprises, consumer, consumer satisfaction level, con­su­mer behavior, the Covid-19 pandemic.

Key concepts: Hospitality, Loyalty, Marketing, Business, Consumer satisfaction, Consumer behaviour, Coronavirus disease 2019 (COVID-19), Hospitality industry

Related papers

Related paper 1Related paper 2Related paper 3
Back to paper searchBrowse research topicsOriginal source
MANAGEMENT OF CONSUMERS BEHAVIOR OF HOSPITALITY SERVICES — Research Paper | ScholarLens