Principle of Lean Six-Sigma Management in Clinical Laboratories

In any organization, customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. Today the competitive market leaves no space for error. It is now necessary to implement the concepts of Lean Six-Sigma. Lean Six-Sigma is a business strategy in which the focus is to improve the bottom line and increase customer satisfaction. Six-Sigma philosophies are related to statistical process control, stochastic control and engineering process control. In addition, it requires process and data analysis, design of experiment, analysis of variance, statistical methods, mistake proofing, on-time and or on-schedule shipping, waste reduction and consistency assurance. It is a process capability that continuously improves the quality of the product and maximises productivity.