Design and practice of quality management system on the hospital department level
Shao-You Yin, Xin Wang, Chen Zhang, Xiao′er Zhou
Abstract
Shao-You Yin, Xin Wang, Chen Zhang, Xiao′er Zhou
Abstract
This paper introduced the design of medical quality management system on department level, and its application and the effect in a large-scale hospital.Our practice demonstrated that this department-level quality management system with the PDCA cycle in the whole process of quality management, can promote the medical quality management activities to be carried out in an organized, regulated, planed, well checked and concluded manner. Key words: Hospital departments; PDCA cycle; Medical quality management; System; Design
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This paper introduced the design of medical quality management system on department level, and its application and the effect in a large-scale hospital.Our practice demonstrated that this department-level quality management system with the PDCA cycle in the whole process of quality management, can promote the medical quality management activities to be carried out in an organized, regulated, planed, well checked and concluded manner. Key words: Hospital departments; PDCA cycle; Medical quality management; System; Design
Key concepts: PDCA, Quality (philosophy), Quality management, Operations management, Quality management system, Management system, Total quality management, Engineering management