2014•Zhonghua yiyuan guanli zazhiRequires access
Practice and insights of building the quality management system at the hospital
Jiashun Ren, Jiarong Gao, Chunji Huang, Jin Chen, Zhang Yun-fu, Meng Li, Bai Yang
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Abstract
Quality management covers every corner of hospital services,which upholds full-process quality management,continuous quality improvement and smooth management with patients at the center.By means of building a 3-tier quality management framework at the hospital,development of quality management criteria,appraisal indicators and documentation and use of quality management tools,quality management defects were identified from a third-party perspective.This effort has significantly improved quality of care at the hospital,and elevated the management execution and general service quality of the hospital.
Key words:
Quality management; System; Service quality; Medical safety; Continuous improvement