Effects of nurse and patient role-exchange and model operation training on the nursing service quality

Objective To explore the effects of nurse and patient role-exchange and model operation training on the nursing service quality. Methods 34 clinical nurses who have practiced more than 3 years were chosen as trainees and 34 matrons as instructors. They were divided into 17 groups, 4 each group and 2 of the four instructors by ballot. The model operation training were conducted firstly, namely operate the' 17 basic nursing service skills on the model in terms of the operating procedures. Then give out the self-made nursing service quality survey tables and compare the two methods' nursing service quality from instructors' and nurses' aspects. Results Both of the instructors' and nurses' comments suggested they aren' t very satisfied with the model operation training, separately 24.0% and 38.5%. The nurses' satisfaction capacity is higher than the instructors' (χ2 =17.63, P 0.05). Conclusions The nurse and patient role-exchange practice can enable the nurse to experience the weaknesses in their nursing service on the patients' side and understand heir suffering and needs. Thus nurses can obey the operation rules positively, nurse patients humanly and improve their nursing service quality. Key words: Nurse and patient role-exchange;  Model operation;  Basic nursing;  Shill training;  Nursing service