A Comparative Analysis of Knowledge Management in Banking Sector: An Empirical Research

Knowledge management is defined as the process of creating, storing, transferring, applying and saving organizational knowledge. Especially, in an environment of intensive competition increased with globalization; creating knowledge has been a vital factor for organizations, which want to gain advantage by innovative production. The development of information and communication technologies has accelerated this process. All of these developments attracted attention to the concept of knowledge, and a new period, in which the organizations that can create knowledge and use this acquired knowledge effectively and efficiently, have competitive advantage started. In this process, technology, organizational culture, leadership and measurement became important as basic components to provide effectiveness and efficiency in knowledge management. The main purpose of this study is to examine the basic components of knowledge management in banking sector with an empirical analysis and also to determine whether there is a difference between the private and state banks in the context of knowledge management practices. Key Words: Knowledge Management, Knowledge Management Components, Knowledge Management Process, Information Technologies, Banking Sector