A framework for improving the recognition of project teams as key stakeholders in information and communication technology projects

Project teams, as key project stakeholders and knowledge contributors, play an important role in the success of projects in the field of information and communication technology. However, research studies have shown that project managers pay little attention to the needs and concerns of these key stakeholders, resulting in project teams becoming 'forgotten' key stakeholders. This neglect has resulted in a number of challenges in projects in this field, including high turnover of team members. Therefore, the primary aim of this paper is to address this neglect of attention given to project teams by project managers and thus not treating them as project key stakeholders. To achieve this objective, a framework informed by the project stakeholder management strategy framework, and feedback from project managers and their project teams who were interviewed during the data collection for this study, was developed.