2018•Studies in health technology and informaticsRequires access

Multi-Sided Markets for Transforming Healthcare Service Delivery

Craig Kuziemsky, Vivian Vimarlund

Abstract

Changes in healthcare delivery needs have necessitated the design of new models for connecting providers and consumers of services. While healthcare delivery has traditionally been a push market, multi-sided markets offer the potential for transitioning to a pull market for service delivery. However, there is a need to better understand the business model for multi-sided markets as a first step to using them in healthcare. This paper addressed that need and describes a multi-sided market evaluation framework. Our framework identifies patient, governance and service delivery as three levels of brokerage consideration for evaluating multi-sided markets in healthcare.

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Key concepts: Healthcare delivery, Healthcare service, Service delivery framework, Business, Health care, Corporate governance, Process management, Service (business)