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2011•Doğuş Üniversitesi DergisiOpen access

The Relationships Between Role Ambiguity, Role Conflict, Job Satisfaction and Performance

Adnan Adnan, Orman Endüstri Mühendisliği Ceylan Düzce Üniversitesi, Yıldırım Hüseyin, Orman Endüstri Mühendisliği Ulutürk Düzce Üniversitesi

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Abstract

Analysis of survey data significantly confirmed that role conflict is negatively associated with job satisfaction; job satisfaction is positively associated with job performance; role conflict and role ambiguity are positively associated with each other. However, the expected relationships between role conflict and performance; between role ambiguity, performance, and job satisfaction were not found. Interestingly, it is obtained that role conflict eliminates the effect of role ambiguity on both job satisfaction and performance.

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What this paper is about

Analysis of survey data significantly confirmed that role conflict is negatively associated with job satisfaction; job satisfaction is positively associated with job performance; role conflict and role ambiguity are positively associated with each other. However, the expected relationships between role conflict and performance; between role ambiguity, performance, and job satisfaction were not found. Interestingly, it is obtained that role conflict eliminates the effect of role ambiguity on both job satisfaction and performance.

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Available abstract

Analysis of survey data significantly confirmed that role conflict is negatively associated with job satisfaction; job satisfaction is positively associated with job performance; role conflict and role ambiguity are positively associated with each other. However, the expected relationships between role conflict and performance; between role ambiguity, performance, and job satisfaction were not found. Interestingly, it is obtained that role conflict eliminates the effect of role ambiguity on both job satisfaction and performance.

Key concepts: Ambiguity, Job satisfaction, Role conflict, Social psychology, Psychology, Job attitude, Job performance, Computer science

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