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2002•Palgrave Macmillan UK eBooksRequires access

Quality and TQM

Carlos Noronha

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Abstract

In this chapter, three major areas of interest are covered. Firstly, the concept of quality and the definition of TQM are discussed leading to a suggested framework for TQM. Secondly, ISO 9000 certification as a TQM implementation issue is presented. Finally, the impact of TQM on firm performance is reviewed. The chapter aims to serve as a comprehensive literature review of quality and TQM for the reader. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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What this paper is about

In this chapter, three major areas of interest are covered. Firstly, the concept of quality and the definition of TQM are discussed leading to a suggested framework for TQM. Secondly, ISO 9000 certification as a TQM implementation issue is presented. Finally, the impact of TQM on firm performance is reviewed. The chapter aims to serve as a comprehensive literature review of quality and TQM for the reader. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Available abstract

In this chapter, three major areas of interest are covered. Firstly, the concept of quality and the definition of TQM are discussed leading to a suggested framework for TQM. Secondly, ISO 9000 certification as a TQM implementation issue is presented. Finally, the impact of TQM on firm performance is reviewed. The chapter aims to serve as a comprehensive literature review of quality and TQM for the reader. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Key concepts: Total quality management, Certification, Process management, Quality (philosophy), Business, Computer science, Operations management, Engineering

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