2016•Unpublished venueRequires access
Customer Experience of Value in the Service Encounter
Shu‐Ching Chen
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Abstract
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Shu‐Ching Chen
Abstract
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OpenAlex reports 1 citations for this work. Citation counts describe recorded attention and do not establish research quality.
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Key concepts: Customer advocacy, Customer retention, Customer delight, Customer to customer, Loyalty business model, Business, Customer equity, Customer satisfaction