Betsy Bugg Holloway, D Mobbs
Abstract
The healthcare system is becoming increasingly concerned with initiatives to ensure and improve the quality of its services. Quality assurance, prevalent in much of nursing, can be overly bureaucratic; total quality management focuses the entire organisation on achieving quality.
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The healthcare system is becoming increasingly concerned with initiatives to ensure and improve the quality of its services. Quality assurance, prevalent in much of nursing, can be overly bureaucratic; total quality management focuses the entire organisation on achieving quality.
Key concepts: Bureaucracy, Quality assurance, Quality (philosophy), Health care, Business, Total quality management, Quality management, Quality policy