1996•Prentice Hall eBooksRequires access
The pursuit of quality : how organisations in the United Kingdom are attaining excellence through quality certification & total quality management systems
Brett Whitford, Rebecca Bliege Bird
Open publisher page 4 citations
Abstract
This text studies the topics of: total quality management; achieving quality assurance and accreditation; managing change; building supplier partnerships; understanding quality audits; human resources; attaining ISO9000 accreditation; building a quality culture; and continuous improvement. It focuses on the commitment to quality of businesses in the UK and how the highest quality standards have been attained. It examines examples of successful companies, and includes company profiles.