Financial Consumer Protection System Construction: the Exploration in Shaanxi Province

The global financial crisis in 2008 highlighted the problem of the lack of financial consumer protection.After the crisis,strengthening financial consumer protection has become a consensus of the international community and the development trend.In 2012 the national financial work conference pointed out that the financial consumers' rights protection should be put in a more prominent position and great efforts should be made to strengthen the system and organization construction.The paper summarizes the practices of exploring the construction of financial consumer protection system in Xi'an branch PBC,proposes that the financial consumer protection system should be constructed from such aspects as system construction,complaint management,coordination mechanism,financial education,theoretical research and so on in order to push the deep development of financial consumer rights protection.