Quality of food & beverage service of some star-rated hotels:problems and countermeasures

Food and beverage department is one of the most competitive departments in a hotel and the main source of its favorable economic benefit. To investigate and analyze the quality of food and beverage service of tourist hotels in Zhejiang province, is not only to pursue satisfactory economic benefits for catering managing of hotels, but also to improve the overall service quality of the tourist hotels catering industry, so as to provide a powerful security for the fast and healthy development of the tourist industry of Zhejiang province. On the basis of analysis on the data from the stochastic questionnaire, this paper puts forward problems in the quality of food and beverage service of star-rated hotels in Zhejiang province.-