Discussion on Library's Service in the New Century
LI Lan-yin
Abstract
LI Lan-yin
Abstract
This paper introduces the connotation of the and the developing history of library's service, puts forward some measures for improving the quality of library's service, which include establishing the good service conception, building the good service environment, cultivating the personnel with higher quality, innovating the service contents, and providing the characteristic service, etc.
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This paper introduces the connotation of the and the developing history of library's service, puts forward some measures for improving the quality of library's service, which include establishing the good service conception, building the good service environment, cultivating the personnel with higher quality, innovating the service contents, and providing the characteristic service, etc.
Key concepts: Service (business), Connotation, Service design, Service quality, Service guarantee, Business, Service desk, Service delivery framework