2003Information Studies: Theory & ApplicationRequires access

Discussion on the Change from Information Service to Knowledge Service in Libraries

Tian Hong-me

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Abstract

Through explaining the conceptions of information,knowledge,information service and knowledge service,the paper expounds the features and the limitations of information service,inquires into the contents and models of knowledge service,and points out that the change from information service to knowledge service is the need of the users'requirement for information and it is the inevitable development trend of information society.

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What this paper is about

Through explaining the conceptions of information,knowledge,information service and knowledge service,the paper expounds the features and the limitations of information service,inquires into the contents and models of knowledge service,and points out that the change from information service to knowledge service is the need of the users'requirement for information and it is the inevitable development trend of information society.

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Available abstract

Through explaining the conceptions of information,knowledge,information service and knowledge service,the paper expounds the features and the limitations of information service,inquires into the contents and models of knowledge service,and points out that the change from information service to knowledge service is the need of the users'requirement for information and it is the inevitable development trend of information society.

Key concepts: Service (business), Service design, Service catalog, Knowledge management, Service desk, Service delivery framework, Computer science, Service provider

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