2005•Sci-Tech Information Development & EconomyRequires access

On the Causes Influencing the Quality of the Service for Readers of University Library and Countermeasures

LI Xue-son

Abstract

This paper analyzes on some main causes influencing the quality of the service for readers of university library, and puts forward some paths for improving the quality of the service for readers of university library such as strengthening librarians’service conception, intensifying the service consciousness, and introducing the CS managerial conception and transpositive consideration, etc.

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Available abstract

Key concepts: Service (business), Quality (philosophy), Service quality, Business, Consciousness, Public relations, Engineering management, Library science