Zhao Ming Yan
Abstract
Libraries' knowledge-based service is developed from their information service.The article begins from the content of knowledge-based service,via the description of the characteristics of knowledge service mode to the knowledge-based university library service implementation.
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Libraries' knowledge-based service is developed from their information service.The article begins from the content of knowledge-based service,via the description of the characteristics of knowledge service mode to the knowledge-based university library service implementation.
Key concepts: Service (business), Knowledge management, Service design, Service desk, Service delivery framework, Business, Computer science, World Wide Web