Song Luan-jia
Abstract
Based on expounding the connotations of information service and knowledge service,this paper analyzes the current development of information service and knowledge service of university libraries in China,and points out that the information service would be replaced by the knowledge service inevitably.
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Based on expounding the connotations of information service and knowledge service,this paper analyzes the current development of information service and knowledge service of university libraries in China,and points out that the information service would be replaced by the knowledge service inevitably.
Key concepts: Service (business), Service design, Service catalog, Service desk, Service delivery framework, Knowledge management, Service science, management and engineering, Service provider