Zhichao Tan
Abstract
The article introduced the reference service system of digital library from three aspects,such as:the exploitation and establishment,the service method,the statistics and analysis of service effect.Finally,the authors put forward some suggestions on how to improve the quality and level of it.
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The article introduced the reference service system of digital library from three aspects,such as:the exploitation and establishment,the service method,the statistics and analysis of service effect.Finally,the authors put forward some suggestions on how to improve the quality and level of it.
Key concepts: Digital reference, Service (business), Computer science, Service quality, Digital library, Service design, World Wide Web, Library science