Xiaoxia Zhang
Abstract
Through the comparison of the characteristics of university library reference service,establishment of virtual information desk and its services,new ideas are put forward about the reference and consultation service in the network environment of the university library.
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Through the comparison of the characteristics of university library reference service,establishment of virtual information desk and its services,new ideas are put forward about the reference and consultation service in the network environment of the university library.
Key concepts: Reference desk, Service desk, Service (business), World Wide Web, Computer science, Desk, Library science, Service catalog