Liu Hon
Abstract
This paper expounds the superiorities and service concept of modern library,probes into the connotations of modern library's service quality especially the service recovery,and discusses the problems of expanding the service field of modern library and improving the comprehensive quality of the librarians.
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This paper expounds the superiorities and service concept of modern library,probes into the connotations of modern library's service quality especially the service recovery,and discusses the problems of expanding the service field of modern library and improving the comprehensive quality of the librarians.
Key concepts: Service (business), Service design, Service delivery framework, Field (mathematics), Service quality, Quality (philosophy), World Wide Web, Business