An Empirical Study of Quality of Urban Bus Service

The quality of urban bus service refers to the degree to which the intrinsic nature of urban bus service meets the demands of the public.The evaluation of bus service quality includes four dimensions,that is,interactive,tangible,convenient,and responsive.The paper conducted a survey of questionnaire about bus service quality in Chengdu City,Sichuan Province.The results indicate that passenger's basic nature is an important factor that influences the evaluation of the quality of urban bus service.Specifically,passenger's sex,age,profession,income per month,purpose and frequency of bus-taking exert various influences upon the result of his or her evaluation.