ScholarLens Back to search
2013•Standard ScienceRequires access

Research on Performance Evaluation Indicators of Enterprise Quality Management System Based on the Balanced Scorecard

Huo Zeng-hui

Open publisher page 0 citations

Abstract

This paper firstly gives a definition on performance of enterprise quality management system and the evaluation.Based on the core thinking of balanced scorecard,the paper designs 18 evaluation indicators at the second level from four performance perspectives including finance,customer,internal business process,as well as learning and growth.Also,it establishes performance theoretical support for measuring the quality management performance.

About this research paper

What this paper is about

This paper firstly gives a definition on performance of enterprise quality management system and the evaluation.Based on the core thinking of balanced scorecard,the paper designs 18 evaluation indicators at the second level from four performance perspectives including finance,customer,internal business process,as well as learning and growth.Also,it establishes performance theoretical support for measuring the quality management performance.

Why it matters

A significance statement is not available in the OpenAlex record.

Key contribution

A contribution statement is not available in the OpenAlex record.

Method / approach

Method details are not available in the OpenAlex metadata.

Main findings

Findings are not separately available in the OpenAlex metadata.

Limitations

Limitations are not available in the OpenAlex metadata.

Applications

Application details are not available in the OpenAlex metadata.

Available abstract

This paper firstly gives a definition on performance of enterprise quality management system and the evaluation.Based on the core thinking of balanced scorecard,the paper designs 18 evaluation indicators at the second level from four performance perspectives including finance,customer,internal business process,as well as learning and growth.Also,it establishes performance theoretical support for measuring the quality management performance.

Key concepts: Balanced scorecard, Process management, Performance management, Performance indicator, Performance measurement, Quality (philosophy), Enterprise management, Process (computing)

Related papers

Related paper 1Related paper 2Related paper 3
Back to paper searchBrowse research topicsOriginal source
Research on Performance Evaluation Indicators of Enterprise Quality Management System Based on the Balanced Scorecard — Research Paper | ScholarLens