Ten Skills of Nurse-Patient Communication and Their Application
Liang Ye-mei
Abstract
Liang Ye-mei
Abstract
Most medical disputes in clinical practice are resulted from misunderstandings or obstacles in the communication between nurses and patients.This paper summarizes ten skills of nurse-patient communication including compellation,primary impression communication,conversation skill,breakthrough point selection,conversation style selection,listening skill,inquiry skill,inform skill,persuasion skill,comforting skill,and skill of mental suggestion,aiming to solve medical disputes,build up a friend-like relationship between patients and nurses,and promote nursing service.
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Most medical disputes in clinical practice are resulted from misunderstandings or obstacles in the communication between nurses and patients.This paper summarizes ten skills of nurse-patient communication including compellation,primary impression communication,conversation skill,breakthrough point selection,conversation style selection,listening skill,inquiry skill,inform skill,persuasion skill,comforting skill,and skill of mental suggestion,aiming to solve medical disputes,build up a friend-like relationship between patients and nurses,and promote nursing service.
Key concepts: Conversation, Active listening, Persuasion, Communication skills, Psychology, Style (visual arts), Nursing, Selection (genetic algorithm)