Umit Saparbekule
Abstract
Service for readers is library's the most important job,and also the soul and aim.So improving the quality of service and optimizing service means are the eternal theme of library.In this thesis how to provide the best service from service idea, professional work and so on was discussed.
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Service for readers is library's the most important job,and also the soul and aim.So improving the quality of service and optimizing service means are the eternal theme of library.In this thesis how to provide the best service from service idea, professional work and so on was discussed.
Key concepts: Service (business), Service design, Theme (computing), Service quality, Computer science, Soul, Service level objective, Service catalog