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2013•Tushuguan luntanRequires access

Research on Quality Evaluation System of Circulation Service in Academic Library

Yu-Min Nie

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Abstract

In view of service capability and reader recognition of academic library,this paper proposes to set up the quality evaluation system for circulation service,and then gives a comprehensive assessment to the system by principal component analysis,which can avoid subjectivity and arbitrariness.Thus,an overall evaluation system has been established and used to improve the quality of circulation service in academic library.

About this research paper

What this paper is about

In view of service capability and reader recognition of academic library,this paper proposes to set up the quality evaluation system for circulation service,and then gives a comprehensive assessment to the system by principal component analysis,which can avoid subjectivity and arbitrariness.Thus,an overall evaluation system has been established and used to improve the quality of circulation service in academic library.

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Available abstract

In view of service capability and reader recognition of academic library,this paper proposes to set up the quality evaluation system for circulation service,and then gives a comprehensive assessment to the system by principal component analysis,which can avoid subjectivity and arbitrariness.Thus,an overall evaluation system has been established and used to improve the quality of circulation service in academic library.

Key concepts: Arbitrariness, Circulation (fluid dynamics), Academic library, Service (business), Library circulation, Quality (philosophy), Service quality, Subjectivity

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