2011•Sci-Tech Information Development & EconomyRequires access

Talking about Library's New Management Pattern Guided by Providing Quality Information Service

Song Xiao-ron

Abstract

Under the network environment,the society puts forward the new higher requirements for the service quality of the library.This paper introduces the connotations of quality information service,probes into the management objectives of the library for ensuring the quality service,and puts forward some measures for establishing a new management system in the library.

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Available abstract

Key concepts: Service (business), Quality (philosophy), Service quality, Computer science, Library management, Service design, Knowledge management, Business