2011•Sci-Tech Information Development & EconomyRequires access

Study on the Service Innovation of University Library

Wang Fan

Abstract

The innovative service of university library is an active service manner of organizing systematically library’s various resources by applying modern information technology and advanced management methods and means for adapting to the constantly changing technical environment and increasingly personalized readers’ demands. This paper points out the direction of service innovation of university library from aspects of the service resources, service modes, service means, and technical supports, etc.

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Available abstract

Key concepts: Service (business), Service catalog, Service design, Service science, management and engineering, Service innovation, Service desk, Service delivery framework, Knowledge management