2011•Journal of Tianjin Radio and Television UniversityRequires access

Function Innovation of Non-academic Students Support Service of Open Universities—Students Information Service

Sun Hongfei

Abstract

Student-centered is the core concept of open universities,expressing more concern over students' demands,which reflects the essence of excellent teaching service of open universities.This article discusses the important role of Students Information Service as the new function of non-academic students support service of open universities in promoting the reform,optimizing the service function and improving the service standard.

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Key concepts: Service (business), Function (biology), Service design, Knowledge management, Business, Service delivery framework, Computer science, Marketing