Zong Yin
Abstract
This paper analyzes some conspicuous problems currently existing in service for readers of university library and their reasons, and puts forward some effective paths for innovating the service of university library including the innovation of service concept, service content and service mode.
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This paper analyzes some conspicuous problems currently existing in service for readers of university library and their reasons, and puts forward some effective paths for innovating the service of university library including the innovation of service concept, service content and service mode.
Key concepts: Service (business), Service innovation, Service science, management and engineering, Service design, Service catalog, Business, Service delivery framework, Engineering management