Xiaoyan Liu
Abstract
Knowledge service is a new service concept.Knowledge service in universities is an inevitable trend in the development of times.Based on the introduction of the concept and characteristics of knowledge service,this essay analyzes the situation of intellectual service in university libraries and presents some specific measures.
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Knowledge service is a new service concept.Knowledge service in universities is an inevitable trend in the development of times.Based on the introduction of the concept and characteristics of knowledge service,this essay analyzes the situation of intellectual service in university libraries and presents some specific measures.
Key concepts: Service (business), Service design, Knowledge management, Service science, management and engineering, Service desk, Service innovation, Business, Service delivery framework