2008•Unpublished venueRequires access

Performance measurement - A balanced score card approach

P.D.D. Dominic, Murugesan Punniyamoorthy, Savita K. Sugathan, I. A. Noreen

Abstract

This paper suggests a framework of performance measurement through a balanced scorecard and to provide an objective indicator for evaluating the achievement of the strategic goals of the corporate.This paper uses the concepts of balanced score card and adopts an analytical hierarchical process model to measure an organizational performance. The balanced score card is a widely used management framework for the measurement of organizational performance.Preference theory is used to calculate the relative weightage for each factor, using the pair wise comparison.This framework may be used to calculate the effectiveness score for balanced score card as a final value of performance for any organization.The variations between targeted performance and actual performance were analyzed.

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Key concepts: Balanced scorecard, Performance measurement, Report card, Computer science, Measure (data warehouse), Process (computing), Process management, Data mining