2011•The Electronic Journal of Information Systems in Developing CountriesOpen access

Analysis of Critical Success Factors in Implementing Enterprise Resource Planning Systems in Malaysian Business Firms

Mahadevan Supramaniam, Mudiarasan Kuppusamy

Abstract

Abstract In order to survive in a rapidly changing business environment, Malaysian business firms must improve their own business practices and procedures through Information System. This paper describes the impact of Critical Success Factors (CSFs) during the Enterprise Resource Planning (ERP) system implementations using the responses from 151 organizations that completed or are in the process of completing an ERP implementation and identifying the key benefits of ERP implementation in the firm. The importance of these factors was investigated within Malaysian companies using questionnaire survey method. Our results provide advice to management on how best to utilize their limited resources to choose those CSFs that are most likely to have an impact upon the implementation of the ERP system.

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Key concepts: Enterprise resource planning, Critical success factor, Implementation, Business, Process management, Enterprise system, Order (exchange), Process (computing)