The Influence of Knowledge Sharing on Organizational Performance Among Insurance Companies in Malaysia

In this paper, the researchers hope to determine how the implementation of knowledge sharing can contribute significantly to the success of business. This is because, with the implementation of knowledge sharing, organizations can look at various ways to improve organizational performance. Therefore, the objective of this study is to examine the relationship between knowledge sharing and organizational performance among insurance companies in Malaysia. From a total of 180 managers of insurance companies participated in the survey, the results of the study confirmed the hypothesized influence of knowledge sharing on organizational performance. Besides, the results indicate that insurance companies need to focus on their knowledge sharing practices among employees especially in obtaining and managing their customers’ knowledge in order to identify customer complaint, needs or wants and customer preferences. Thus, the conceptual model created through the findings will help managers and decision makers to better understand the role of knowledge sharing practices among employees in insurance companies.