eRwanda project : end term monitoring and evaluation report

The eRwanda project has focused on specific activities within the national information and communication infrastructure (NICI) plan with potentially the greatest impact on good governance and improved conditions for the country's citizens, particularly those most vulnerable, least economically advantaged and vast majority of citizens who live in the rural areas including women, farmers, and traders. The goal is to modernize the Rwandan economy and society into a knowledge based economy using information and communication technology (ICT) as the engine for accelerated development, economic growth, national prosperity, and global competitiveness. This final study (phase out survey) is a follow up to the 2008 project baseline survey that was carried out to establish the starting point of the project. The main purpose of this study is to enable the project to establish how much it has impacted its stakeholders in relation to the outcomes it is trying to achieve that is, the status of the project's key performance indicators at the point of closure of the project. Data collection was done through face-to-face interview forms, self-administered questionnaires, electronic forms, and focus group discussions. Observation and probing were also used to obtain some of the required information and for verification purposes. This end term evaluation study was conducted among at least 3,394 respondents with the specific objectives to establish the existing ICT infrastructure and applications usage and distribution in government institutions, the public service delivery performance at government institutions, the awareness levels and exploitation of e-Governace among Rwandan citizens, and to establish the level of citizen's access to information and public services. After this assessment opinions were obtained from respondents on what services and on how best they think service delivery and information can be improved in the societies. The key services identified for improvement included infrastructure services, document processing, health services, education services, and general document processing.