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THE NEED FOR PUBLIC ADMINISTRATION EDUCATION TO IMPROVE SERVICE DELIVERY IN THE INFORMATION SOCIETY

Liza Ceciel van Jaarsveldt

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Abstract

In the information society the use of technology is becoming increasingly \nimportant. This is especially relevant to government institutions in South Africa. \nIn South Africa the public service is the sole supplier or provider of particular \nproducts or services that citizens in the country have to utilise. It therefore goes \nwithout saying that in order to be able to provide these services the South African \npublic service is in need of educated, trained and professional public servants. \nInitiatives like for example e-government requires an educated and proficient \npublic work force that can meet the needs and challenges of citizens in a growing \ninformation society.

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In the information society the use of technology is becoming increasingly \nimportant. This is especially relevant to government institutions in South Africa. \nIn South Africa the public service is the sole supplier or provider of particular \nproducts or services that citizens in the country have to utilise. It therefore goes \nwithout saying that in order to be able to provide these services the South African \npublic service is in need of educated, trained and professional public servants. \nInitiatives like for example e-government requires an educated and proficient \npublic work force that can meet the needs and challenges of citizens in a growing \ninformation society.

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Available abstract

In the information society the use of technology is becoming increasingly \nimportant. This is especially relevant to government institutions in South Africa. \nIn South Africa the public service is the sole supplier or provider of particular \nproducts or services that citizens in the country have to utilise. It therefore goes \nwithout saying that in order to be able to provide these services the South African \npublic service is in need of educated, trained and professional public servants. \nInitiatives like for example e-government requires an educated and proficient \npublic work force that can meet the needs and challenges of citizens in a growing \ninformation society.

Key concepts: Government (linguistics), Business, Public relations, Work (physics), Order (exchange), Public service, Service delivery framework, Service (business)

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