2009•Lecture notes in computer scienceRequires access

The State of Client-Centered Public Service Delivery in the Netherlands

Jurjen Jansen, Sjoerd de Vries, Thea van der Geest, Rex Arendsen, Jan A. G. M. van Dijk

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Key concepts: Service delivery framework, Service (business), State (computer science), Order (exchange), Public relations, Perception, Business, Point (geometry)

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