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2001•Journal of the Association for Information SystemsRequires access

A Case Study Analysis of Factors for Success in ERP System Implementations

Meg G. Murray, George W. Coffin

Open publisher page 70 citations

Abstract

Enterprise Resource Planning systems are complex systems that integrate data and business processes. ERP implementations have been plagued with failure but ERP continues to be adopted and is expanding into new areas. This paper identifies frequently cited factors of success, describes them within the context of supporting evidence and compares identified factors with actual practice using two case studies. Successful ERP implementations begin with education that requires organizations to develop an understanding of their business processes and to map those processes to a fully integrated ERP system. The focus should be on improving the way an organization conducts business by exploiting the capabilities of ERP and recognizing the dynamism of an enterprise initiative that represents change

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What this paper is about

Enterprise Resource Planning systems are complex systems that integrate data and business processes. ERP implementations have been plagued with failure but ERP continues to be adopted and is expanding into new areas. This paper identifies frequently cited factors of success, describes them within the context of supporting evidence and compares identified factors with actual practice using two case studies. Successful ERP implementations begin with education that requires organizations to develop an understanding of their business processes and to map those processes to a fully integrated ERP system. The focus should be on improving the way an organization conducts business by exploiting the capabilities of ERP and recognizing the dynamism of an enterprise initiative that represents change

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OpenAlex reports 70 citations for this work. Citation counts describe recorded attention and do not establish research quality.

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Available abstract

Enterprise Resource Planning systems are complex systems that integrate data and business processes. ERP implementations have been plagued with failure but ERP continues to be adopted and is expanding into new areas. This paper identifies frequently cited factors of success, describes them within the context of supporting evidence and compares identified factors with actual practice using two case studies. Successful ERP implementations begin with education that requires organizations to develop an understanding of their business processes and to map those processes to a fully integrated ERP system. The focus should be on improving the way an organization conducts business by exploiting the capabilities of ERP and recognizing the dynamism of an enterprise initiative that represents change

Key concepts: Enterprise resource planning, Implementation, Dynamism, Process management, Enterprise system, Computer science, Context (archaeology), Knowledge management

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